News
The PAW Files: Why not to distract a working dog
News
10 Oct, 2025
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Why not to distract a working dog
We get it—whether it’s one of our adorable puppies-in-training or a fully qualified Guide or Assistance Dog, it’s so hard to resist saying hello!
Just like us humans, all dogs are individuals, and some are more sensitive or experienced than others, some can be more easily distracted, which can cause problems (and danger) for their owner.
But once they’ve got their official IGDB jacket or harness on, they’re in work mode and need to stay focused on their important work. Even if the dog is lying at its owners’ feet, if it has its harness on, then it is in ‘work mode’ and must not be approached or distracted without the owner’s permission. Once the harness is removed, the dog is released from ‘work mode’ and will behave like a regular dog. However, as with all dogs, you should still ask permission to approach the dog to say ‘hello’. Guide and Assistance Dog owners may not always give you permission to pet their dog. Why? All dogs are different, even Guide Dogs and Assistance Dogs. Whereas one in harness might not be distracted, another could be easily distracted. It may not switch back into ‘work mode’ easily. So, please do not be offended if one owner permits you to say ‘hello’ to their dog, while another does not.
Tips
Do not try to get the attention of our dogs by whistling, clicking or making a kissing sound.
Do not approach a dog or try to pet them. Ask the owner’s permission – they may or may not consent. Please do not be offended – all dogs are unique, and one dog may not be able to revert to work mode easily, whilst another dog will have no difficulties.
Please DO heed any advice given by the owner about our dog’s safety and welfare.
