Volunteer Support Officer (North-West)

Job Title:
Volunteer Support Officer (North-West)

Department:
Fundraising

Reports to:
Fundraising Team Lead

Hours:
Part-Time (Flexible)
2-3 Days per week

Location:
North-West

Contract Term:
12 months fixed term

Purpose of Role

Working closely with our Fundraising Team Lead to support our local volunteer fundraising Branches based in the North-West with their events, queries, administrative needs, and volunteer recruitment. These efforts will be in line with targets set for the region.

To be successful in this role, you must be self-motivated, a self-starter, organised, structured, and have good people management and customer service skills. You will be required to travel and work outside of normal working hours when attending events, Branch meetings, and other relevant meetings.

Key Responsibilities

• Maintain and build relationships with Branches and be responsive to their requirements.
• Ensure best practice and our Volunteer Manual is being followed by volunteers.
• Help ensure the success of planned fundraising events, campaigns and projects alongside the Fundraising Team Lead and local Branches.
• Grow Branches and income within the region.
• Grow fundraising opportunities within the region.
• Manage regional volunteer events to achieve growth and positive outcomes.
• Help support volunteer recruitment, training and development for Branches.
• Engage with clients and volunteers to support Branch development.
• Support Branch requirements for social media channels and communications.
• Help develop new fundraising opportunities with local Branches alongside the Fundraising Team Lead.
• Keep accurate data for fundraising activities, Branch volunteers, collection boxes, etc.

Values and Behaviours

IGDB places great emphasis on how people get the job done. For example, we need people who are passionate about enabling people who are vision-impaired and families of children with autism to lead better lives and become more mobile and independent. Employees are expected to achieve these standards to fully meet the expectations of their role.

Respect

Treats Clients, Colleagues and Volunteers with equal respect. Is open-minded and tolerant of different views.

Teamwork

Supports a team environment which promotes wellbeing and maximises personal effectiveness. Communicates clearly and effectively with others. Strives to be supportive, consistent, and professional with Clients, Colleagues and Volunteers.

Optimism

Is solution-focused and looks to bring a positive attitude to challenges. Celebrates wins and encourages others to do the same. Does not fear failure – believes we can all learn lessons for the next time together.

Conscientiousness

Takes pride in what is done and how it is done. Always presents a professional and capable manner in all tasks that are completed. Has a clarity of purpose, sets a good example for others. Is accountable for what is done and takes ownership for achievement.

Integrity

Leads by example. Is fair and consistent when working with Clients, Colleagues and Volunteers. Takes ownership of achievements and responsibility for failure.

Excellence

Strives to continuously improve own performance.

Person Specification

Experience, Education and Skills

• Highly organised, with strong administrative skills.
• Excellent interpersonal skills – able to express ideas and collaborate effectively with key stakeholders.
• Strong understanding of reporting procedure and the importance of good communication.
• Demonstrate understanding of people management, motivations and working styles.
• Demonstrable experience in planning, organising and reporting on project work and ongoing work programmes.
• Ability to forge strong, lasting relationships with the volunteering communities.
• Comfortable in a cold-calling environment.
• Capable of working independently and as part of a team.

Special Conditions

• Full clean driving licence and access to a car is essential.
• Must be eligible to work in Ireland.

• Flexibility to work evenings, weekends and bank holidays as required on an ad hoc basis. Acceptance of the need to travel in the North-West region to meet with key fundraisers and other key stakeholders as part of the role, also on an ad hoc basis.

  
  

Apply

To apply, please send the below information to Recruitment@GuideDogs.ie

• Up-to-date CV
• Cover letter highlighting your specific areas of interest and skill sets

The closing date for applications is 23 January 2026

Irish Guide Dogs for the Blind is an equal opportunity employer.